Privacy Policy

Effective Date: 10th May 2025

HoverHawk respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect and hold personal information that is reasonably necessary for our business operations, including:

A. Personal Information You Provide

Full name, email address, phone number.
Business or residential address (for site visits or bookings).
Payment or invoicing details (via third-party processors).

B. Information We Collect During Drone Operations

Aerial imagery and video footage of private property, individuals, or vehicles.
GPS coordinates and location data associated with flights.
Project specifications or client requests.

C. Website and Device Information

IP address, browser type, access times, and device information.
Usage data through analytics tools (e.g., Google Analytics).
Cookies (see Section 6).

2. How We Collect Information

We collect personal information in several ways:

Directly from you (e.g., when you contact us or make a booking).
Automatically through drone sensors and cameras during operations.
Through our website and analytics tools.
From publicly available sources or third-party partners (when permitted).

3. How We Use Your Information

We collect and use your personal information for purposes including:

Providing drone-related services such as aerial photography, inspections, or mapping.
Confirming site access or obtaining necessary permissions.
Communicating with you about projects, invoices, or customer support.
Complying with CASA (Civil Aviation Safety Authority) regulations.
Ensuring safety, regulatory, and insurance obligations are met.
Improving our services and website functionality.

4. Disclosure of Personal Information

We do not sell your personal information. We may disclose it to:

Service providers (e.g., cloud storage, payment gateways, IT providers).
CASA or other regulators if required for compliance.
Law enforcement or government bodies when legally obliged.
Clients who commissioned drone footage, with proper consent.

5. Storage and Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

Secure cloud storage with access controls.
Encryption of sensitive footage.
Internal staff protocols around data access.

If a data breach occurs that is likely to cause serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme.

6. Cookies and Website Analytics

Our website may use cookies to enhance your experience and gather usage data. This helps us:

Understand how users interact with our site.
Improve website performance and functionality.

You can manage cookie settings through your browser at any time.

7. Access and Correction

You have the right to:

Access the personal information we hold about you.
Request correction of your information if it is inaccurate, out of date, or incomplete.

To make a request, contact us using the details below. We may need to verify your identity.

8. Complaints

If you believe we have breached your privacy rights, please contact us directly. We take complaints seriously and will respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and will include the updated effective date.

10. Contact Us

For any questions, requests, or complaints regarding your privacy, contact:

HoverHawk Drone Services
Beaudesert, QLD 4285
Email: TristanD@HoverHawk.com.au
Phone: 0483 211 000