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Terms & Conditions

Effective Date: 10th May 2025

These Terms and Conditions ("Terms") govern the use of services provided by [Your Business Name] ("we", "our", or "us"). By engaging our drone services, you ("you" or "the client") agree to these Terms. Please read them carefully.

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1. Scope of Services

We provide aerial drone services, including but not limited to:

  • Photography and videography

  • Asset inspections

  • Surveying and mapping

  • Event coverage

  • Property marketing

All services are subject to availability, weather conditions, and compliance with aviation and safety laws.

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2. Regulatory Compliance

We operate in accordance with the Civil Aviation Safety Authority (CASA) regulations and hold all required licenses and certifications.

We will not:

  • Fly above legal height limits.

  • Operate in restricted airspace without appropriate approvals.

  • Conduct operations that breach privacy laws or endanger people or property.

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3. Client Responsibilities

You agree to:

  • Provide accurate and complete information for your booking.

  • Obtain all necessary permissions for operations over private property.

  • Ensure the area of operation is safe and legally accessible.

  • Notify us of any hazards (e.g., power lines, animals, sensitive areas).

Failure to meet these responsibilities may result in cancellation or rescheduling of the service at your expense.

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4. Cancellations and Rescheduling

You may cancel or reschedule a booking with at least 48 hours' notice without penalty. Cancellations with less notice may incur a fee.

We reserve the right to reschedule or cancel services due to:

  • Unsafe weather conditions

  • CASA-imposed airspace restrictions

  • Equipment failure or safety concerns

If we cancel, we will offer a full refund or reschedule the service.

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5. Deliverables and Intellectual Property

  • Final media (e.g., images, videos) will be delivered in agreed formats within a reasonable time after the service.

  • All rights to the delivered media are transferred to you upon full payment, unless otherwise agreed in writing.

  • We may retain copies of footage for backup, portfolio, or legal reasons (in accordance with our Privacy Policy).

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6. Payment Terms

  • Quotes provided are valid for 14 days unless otherwise stated.

  • A deposit may be required to confirm a booking.

  • Full payment is due upon completion of the service, unless otherwise agreed in writing.

  • Late payments may incur fees and affect future service eligibility.

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7. Liability and Indemnity

While we take all reasonable precautions, drone operations carry inherent risks.

We are not liable for:

  • Delays caused by weather or regulatory issues.

  • Consequential, incidental, or indirect damages (e.g., loss of income or reputation).

  • Property damage or injury caused by client instructions or negligence.

You agree to indemnify and hold us harmless from any claim arising from your breach of these Terms or misuse of our services.

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8. Limitations

We reserve the right to decline service if:

  • Conditions are unsafe or non-compliant with CASA rules.

  • Instructions conflict with legal or ethical obligations.

  • You engage in abusive or unlawful conduct.

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9. Privacy

We handle all data, including aerial imagery, in accordance with our Privacy Policy, which complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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10. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of the courts.

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11. Contact

For questions or concerns about these Terms, contact us at:

HoverHawk Drone Services
Email: TristanD@HoverHawk.com.au
Phone: 0483 211 000
Business Address: HoverHawk Drone Services

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